Ishqnain - Jewelry

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At Ishqnain, we are committed to delivering your jewellery safely and on time. This Shipping & Delivery Policy explains how we handle the processing, shipping, and delivery of orders placed through our website.

1. Service Availability

We currently ship only within India (domestic orders).
International shipping is not available at this time.
All orders are delivered through trusted courier partners to ensure your jewellery reaches you securely and promptly.

2. Order Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.
Custom-made or personalised jewellery may take additional time to process; you will be informed about the estimated delivery time during or after purchase.
Orders placed on Sundays or public holidays are processed on the next working day.

3. Shipping Time

Standard delivery time is typically 3–7 business days, depending on your location.
Delivery to remote or rural areas may take slightly longer due to courier coverage limitations.
Delivery timelines are estimates and may vary due to factors beyond our control (weather, courier delays, etc.).

4. Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before payment.
Occasionally, we may offer free shipping promotions for specific products or order values.

5. Order Tracking

Once your order is dispatched, you will receive an email or SMS with the tracking number and courier details.
You can use this tracking number on the courier partner’s website to check the current status of your shipment.

6. Delivery Process

Orders will be delivered to the shipping address provided at checkout.
In case of incorrect address details or failed delivery attempts due to customer unavailability, re-delivery charges may apply.
Once the package is handed over to the courier, ownership passes to the customer, though we continue to assist in resolving any delivery issues.

7. Damaged or Tampered Packages

If your package appears damaged, opened, or tampered with, please do not accept it and contact us immediately at info@Ishqnain.com or +91 82085 20750.
If you accepted the package unknowingly, report the issue within 24 hours of delivery with photos of the damaged item and packaging.

8. Delays & Force Majeure

While we strive to ensure timely delivery, delays may occur due to natural disasters, courier strikes, public holidays, or unforeseen events. In such cases, we appreciate your understanding and patience.